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TantaComm Quality Assurance Solutions are designed to be intuitive and easy to use. They combine workforce management data importation, user-defined recording criteria, agent evaluation tools, and extensive reporting capabilities. Voice and screen recordings, as well as scoring and evaluation history are stored in a single easy-to-maintain SQL Server database.
The TantaComm Quality Assurance Call Recording Platform is a modular system of customizable recording and computer telephony integration products, designed to interact with any analog, digital, or VOIP telephone system to yield a highly flexible and powerful quality assurance recording system.
DartServer is the backbone of both the Quality Assurance Recording Platform and the Total Call Recording Platform. It serves to tie the outside world into the machine level via the DartServer API (application programming interface). At the user level, the API provides all the functionality to record and process recorded voice files. At the machine level, DartServer controls interface hardware and the host CPU to select, compress, and save audio to redundant data stores. » DartServer Product Datasheet.pdf
NetAuditor is a modular, hardware-based speech compression and recording engine. NetAuditor provides up to 96 recording ports per module. Each port conferences and compresses two 64 kilobit PCM voice channels into a single 4.8 kilobit data stream. » NetAuditor Product Datasheet.pdf
DartQA Client is the end-user interface for the DartQA Server. This call monitoring software runs on the Windows workstation of the supervisory or administrative personnel who intend to use DartQA for agent quality management.
DartMP Media Player simplifies the task of identifying, locating, and replaying recorded call data with a streamlined, simple user interface that requires little or no training. » DartMP Product Datasheet.pdf
TantaSwitch CTI middleware enables direct communication between TantaComm recording solutions and the CTI interface of major PBX switches. » Tantaswitch Product Datasheet.pdf
Interceptor provides for direct integration with stand alone VoIP telephony systems or legacy systems with VoIP segments. Essentially a software solution, the TantaComm VoIP recorder provides a generic cross-platform solution and also an Avaya specific solution for S8700/G700 systems with Communication Manager 2.x/3.x. » Interceptor Product Datasheet.pdf
Analog Adaptor is a companion unit to the NetAuditor and converts either 24 or 48 analog inputs to a PCM data stream that the NetAuditor can compress and record. The Analog Adaptor is contained in a 1U format and actually contains two independent 24 line systems. » Analog Adaptor Product Datasheet.pdf
Auditap is a companion unit to the NetAuditor, and permits the rapid installation and tapping of four T1 circuits into a NetAuditor system. Measuring just 3.5 x 4 X .75 inches, Auditap uses standard RJ45 connections, and is configured so that it can be installed in a matter of minutes. » Auditap Product Datasheet.pdf
Agent Screen Recording captures on-screen agent activity, and automatically attaches video to the corresponding call recording file. Powered by Proxy Networks, TantaComm Agent Screen Recording software has no perceptible impact on the target workstation and the network overhead is very low. » Agent Screen Recording Product Datasheet.pdf
DartMON remote telephone monitoring software enables users to live monitor the calls of agents locally or remotely via a network or dial-up connection. » DartMon Product Datasheet.pdf
DartEncrypt provides end-to-end audio and video encryption. Powered by SafeNet, DartEncrypt ensures compliance with the Payment Card Industry Data Security Standard. At no point during call recording or archiving is the audio or video data stored in an unencrypted format.
To learn more about TantaComm's Quality Assurance Solutions, select from the options below, or contact us at 1-800-444-8522 today.
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