TantaComm Call Center Quality Monitoring Services

 - VoIP Recording

Voice over Internet Protocol, or VoIP, telephony systems have become recognized as a practical and useful tool in call center deployments, either as an adjunct to a conventional telephone switch or the sole telephony platform. In a sense, VoIP is the evolution of computer telephony integration carried to it's limit, in which some systems have no recognizable "telephone" components in the traditional sense, only computers of one form or another. Regardless, the requirements for call center quality monitoring, agent performance evaluation, and contact center recording software remain unchanged. TantaComm Systems has designed solutions to these requirements, and are known as Interceptor.

TantaComm's Interceptor provides call center recording for monitoring, call center quality assurance and compliance purposes and is fully integrated with other Tantacomm Systems call center recording software components. Please see Interceptor under the products section.