TantaComm Call Center Management Services

 - Training And Coaching

TantaComm Systems' call center quality monitoring and agent evaluation tool, DartQA, provides the user with a mechanism for Training And Coaching called Behavior Notes. Behavior Notes are user-defined criteria which identify desired or undesired behavior in agent performance during the call. These behaviors are typically items that may not be easily classified in the scoring section of the evaluation. Using the DartQA client, supervisors and call center quality assurance personnel simply click on the behavior note which applies to the call in question. Reports are then run against the desired behavior notes to identify those agents in need of remedial training or commendation.

For additional information on DartQA please refer to DartQA in the products section. The TantaComm DartQA product is best presented in an on-line demonstration WebEx. Please contact sales at 800 444 8522 or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   to schedule a demonstration.