Call Center Performance Management Software

- Tantacomm Total Call Recording

In order to continually improve call center performance, many call centers and service agencies have requirements for capturing all the calls for the enterprise or all of the calls of a subset of the enterprises' calls. This has generally become known as Total Call Recording, and may be implemented in a number of different ways with various telephone recording software:

From off-hook to on-hook:

1. capturing each and every call inbound and outbound for the entire enterprise
2. capturing each and every call inbound and outbound for the enterprises' call center
3. capturing each and every inbound OR outbound call for the call center
4. capturing each and every call for a particular agent, skill set, DNIS or any other specific call type (vendor, campaign, product, etc.)

Whatever your definition of Total Call Recording may be, TantaComm Systems has the telephone recording software and computer telephony integration to accomplish the task reliably and with a minimum of user involvement. Because of TantaComm's extremely high compression, over 400 call hours per gigabyte of storage, the capturing, storing and archiving of these voice files is no longer an onerous activity and is easy on your network as well.

TantaComm's call center performance management software integrates various products, such as DartServer, Auditor and TantaSwitch, to provide a highly flexible and powerful telephone call recording software system without compromise. By using TantaComm's Trunk Side recording, call centers of any size can realize significant savings in telecom administrative time because issues of extension wiring, cross connects, digital converters and mapping are reduced to zero. Which calls are get recorded become a matter of simple parameter changes on a desktop controlling the TantaComm System.

Please visit our products section for the above listed items for further information about our call center software solutions, or use our contact form.