TantaComm Call Center Recording Services

 - Remote Live Monitoring

Call center monitoring requirements often dictate that agent evaluation be conducted via live monitoring. This is easily accomplished on a local basis through PBX features such as "service observe" or "silent monitor", but conducting such activities across the enterprise can be problematic. TantaComm Systems provides a very convenient and powerful product, DartMon, that works in conjunction with other components of TantaComm's call center recording software to provide instantaneous, real-time live monitoring of any phone extension anywhere in the enterprise via a network connection. A key feature of TantaComm's call center recording software which makes this possible is the ability to conduct simultaneous multiple recording and live VOIP monitoring on each channel of the system.

DartMon also permits the user to record the session locally and email the recording as desired. For additional information, please refer to DartMon in the products section. Please call sales at 800 444 8522 or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   for further information or questions.