TantaComm Call Center Services

 - Quality Monitoring

TantaComm's contact center recording products are fully integrated with the call center Quality Monitoring product, DartQA. DartQA uses digital voice recording software components from DartServer and TantaSwitch, and agent screen recording to gather a total picture of the customer/agent experience. TantaComm's call center performance management software combines the elements of workforce management data importation, recording schedules based on user defined criteria, agent evaluations with comprehensive, user-determined scoring flexibility and extensive report generators based on Crystal. DartQA maintains the voice and screen recordings, as well as the scoring and evaluation history on a single SQL Server database.

TantaComm's philosophy for its call center quality assurance products is that the software be easy to use and intuitive, yet comprehensive. DartQA is very competitive from a performance and cost of ownership perspective. For more information please refer to DartQA and DartConnect in the product section. Please contact sales at 800 444 8522 or email  This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   with any questions.