TantaComm Agent Quality Management Services

 - Agent Screen Recording

Today's busy contact centers dictate that agent quality management include telephone recording software with Agent Screen Recording. Also known as "screen scrape", "screen capture" and "data capture" (actually a misnomer since only an image of the data is captured without any real knowledge of it's contents), Agent Screen Recording software is critical when verification of agent performance with regard to Windows knowledge and web navigation is required.

TantaComm Systems uses a number of screen capture and remote control products from Proxy Networks which are fully integrated with the DartQA call center quality assurance package and also DartLogger. These products feature either on-demand, scheduled or CTI driven control of Agent Screen Recording.

TantaComm Agent Screen Recording software has no perceptible impact on the target workstation and the agent will not be able to detect the monitoring process. The network overhead is very low for many types of desktop activity, particularly text based operations, and this feature minimizes network loading as well. However, rapid screen changes with many images will generate sizable screen recording files. TantaComm agent screen recording software is compatible with most Windows operating systems, and has proven itself to be easy to install and maintain.

Please contact sales at 800 444 8522 or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   for additional information about our agent quality management services.