TantaComm Call Center Services

 - Hosted Quality Assurance, ASP Model

Large enterprises in the financial, telecom, healthcare and insurance industry frequently engage the services of contact center service agencies. TantaComm Systems has developed advanced call center software, DartConnect, which greatly simplifies call center monitoring and agent evaluation across multiple vendors with disparate telecom infrastructures. Using a combination of computer telephony integration-CTI, and agent monitoring software, the user enjoys a single point of access for all call center quality monitoring chores integrated with a comprehensive call center performance management software.

DartConnect is an application service provider, or ASP, model product and is provided at a low monthly fee with no hardware requirements. For more information please refer to the Dart Connect and DartQA product sections. Please call sales at 800-444-8522 or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   with any questions. TantaComm will be happy to provide contact center consulting with regard to call center and agent performance monitoring.