A Hosted Solution is the most technologically advanced delivery model within the BPO industry. TantaComm takes components of the traditional interaction recording footprint and puts them in the cloud, where they are completely owned and managed by the TantaComm team. This approach offers clients the ultimate flexibility for hardware while ensuring the same premium level of performance, reliability, and support for its interaction recording solutions.

TantaComm has aligned itself with an industry-leading data center that meets its stringent criteria for technology standards and requirements, performance, and support. Clients can be confident that their choice to leverage the latest technology will be successfully paired with their current infrastructure.

Key Features:

• An archival server functions as the main storage component for all data
• A multi-purpose cluster, which consists of a database server, an encoder box, media server, and web server, is moved to the cloud and is fully managed and owned by TantaComm
• Utilizing SIP, all traditional components exist in the cloud and are owned and managed by TantaComm
• This model has ability to provide high performance, availability, and access, regardless of the geographical location