MIDDLETON, WI – September 17, 2012 – TantaComm, an industry-leading provider of interaction recording, call compliance, and quality management solutions for BPOs, recently launched its production implementation of virtualized infrastructure utilized to support its solutions platform.  This technology has an immediate impact on both current and prospective customers by minimizing investment in physical hardware by [...]

Centralize is designed to give BPOs and Enterprises the ability to aggregate call recordings from multiple call center operations and platforms into a centralized location for streamlined quality monitoring, consolidated data analysis, and long-term retention. It provides standardization across these multiple operations, facilitating economies of scale and consistency.

TantaComm, an industry-leading provider of interaction recording, call compliance, and quality management solutions, recently launched TantaComm Evaluate, the performance management component of the company’s IQ product portfolio. TantaComm Evaluate provides robust functionality to help BPOs measure the effectiveness of their call center operations and business processes.

TantaComm, long-known for its reputation as a leading interaction recording provider within the call recording industry, recently launched TantaComm Protect, an evolution of its current PCI compliance enablement product. TantaComm Protect is a suite of solutions designed to ensure the integrity and security of recorded interactions and to enable BPOs to meet the 12 PCI-DSS requirements by offering two solutions that are flexible enough to work in a variety of environments.

TantaComm, an industry-leading provider of interaction recording, call compliance, and quality management solutions, kicked off 2012 with the launch of TantaComm Capture as part of its TantaComm IQ product portfolio. TantaComm Capture is the organization’s foundational product that reliably captures audio and screen interactions and securely manages storage and retrieval.

TantaComm has named Nick Morris Vice President of Information Technology, responsible for product development and technology architecture.

TantaComm, the world’s #1 provider of customer interaction solutions designed for business process outsourcers (BPOs), announced today a series of new products and solution enhancements designed to help BPOs better service clients, minimize risk and streamline system administration. The new functionality comes in the areas of enhanced Quality Monitoring features, PCI Compliance enablement, centralized interaction management and monitoring and interaction recording capacity.

TantaComm, an industry-leading provider of interaction recording, call compliance, and quality management solutions, announced that Ruben Moffett has joined the company as Chief Operating Officer. Prior to joining TantaComm, Moffett spent nearly two decades at APAC in a variety of operational and technical leadership capacities.