Tantacomm's role in Call Center Solutions

-About Tantacomm

TantaComm Systems, based in Omaha, Nebraska, was formed in 1994. Collectively, the principals of this company bring nearly 100 years of telecommunications and computer technology knowledge together in a single entity. TantaComm's first call center software solution, DARRS (Digital Audio Recording and Retrieval System), filled a critical need in the Call Center Service Bureau sector by providing the first on-demand contact center recording platform with high compression, integration with the agent desktop and user defined naming for the voice file. The DARRS platform permitted outbound telemarketing firms with multiple distributed operations to centralize and electronically automate their verification processes, reducing turn around times and manpower requirements significantly. Many DARRS systems, some over 10 years old, are still in daily use.

TantaComm has continuously expanded and updated is products and technology, and is now able to offer a broad range of options to all types of call centers. If your requirement involves call or voice recording, screen capture, computer telephony integration, quality assurance, contact center management solutions, agent optimization and performance evaluation, TantaComm Systems has a reliable and cost effective solution.