Through a comprehensive and modular suite of interaction recording solutions, TantaComm helps its clients overcome challenges that are unique to a BPO’s business environment. The company is focused on providing flexible, reliable, and practical solutions to help BPOs improve quality management and deliver results in three key areas.

• Risk Mitigation – 100% voice and screen, reporting, retrieval/export/playback, PCI compliance, encryption
• Quality Management – Process and tools, operational applications, and business intelligence
• System Administration – Turn-key implementation, improved administrative Interfaces, open architecture, and minimal maintenance

Each phase of TantaComm’s product development process is measured against the ability to provide functionality, which helps BPOs overcome the multiple challenges that exist within these business environments, including:

• Difficulty in meeting compliance standards
• Inability to identify operational issues and their causes
• Lack of methodology for calibrating and validating quality performance
• Enterprise level solutions not meeting business needs due to lack of flexibility or difficult integration with current technology infrastructure
• Challenging implementation and administration processes