TantaComm provides comprehensive Professional Services to help successfully design and implement its recording and quality management solutions. TantaComm’s Professional Services staffs a dedicated project team for the duration of an implementation, and introduces support resources during user-acceptance testing to ensure a smooth transition from implementation. Project teams typically include a Professional Services Manager who sponsors the implementation, project manager, and integration engineer.  This team engages in all phases of the project.

Using a proven methodology, TantaComm’s Professional Services team leverages its experience in working with BPOs and is an important component of the implementation process. As part of the product rollout, the team delivers a full plan, detailing infrastructure analysis, preparation, configuration, user-acceptance testing, and final deployment. The team works quickly and efficiently to integrate the TantaComm technology into the client’s current infrastructure and to move the new or upgraded system to full operational status.

TantaComm Professional Services

• Project Management
• Data Integration
• System Administration
• Product Configuration
• Customized Development
• Testing
• End User Training
• Certifications