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 TantaComm Capture

Delivery Models
Capture is a cornerstone product designed around the fundamental needs of BPOs.    Its core functionality centers on the ability to reliably capture audio, and screen interactions, to securely manage access to those recordings and to efficiently store and retrieve the information for future performance evaluation.
"Reliable and Secure Multi-Media Interaction Recording."

Key Features & Benefits

  • Leverages a Capture Director Server (CDS), a virtualized HDX server, and additional components that can be virtualized, all of which reduce the overall product footprint and cost structure
  • Features a web-based interface for search, retrieval, and playback for improved usability and user experience across all recording servers
  • Provides an improved administrative interface that allows permissioned users to create configuration rules for the Capture process
  • Allows for the capture of interactions for use in TantaComm Evaluate
  • Capture offers enhanced system monitoring, resulting in improved reliability
  • Users can access recorded media within minutes of the end of the interaction
  • Capture extends the screen capture for a definable period of time to record post-call activity; the time is configurable to a client’s needs or until the next interaction is initiated
  • Users can create rules to capture specific types of interactions: audio and screen for phone, email, and chat
  • The product delivers the architecture and infrastructure to enable a compliant environment
  • Capture supports integration with Aspect, Avaya, and Nortel and has an API interface that allows clients who use dialers to record triggers and to record events off of ISDN for a logger
  • The platform is built with flexible rules allowing the user to do 100% compliance recording or create a unique set of rules to meet sampled, specialty, disposition, and compliance recording; it also allows the user to create rules for quality sample recording
  • All communication that interfaces with Capture utilizes secure sockets and is fully encrypted

Products Overview

TantaComm's strategy focusing on BPO entities has driven a significant investment in product development and enhancements with the sole objective of delivering solutions around a call center operations’ unique needs; functionality that delivers targeted value to help meet business objectives. This product roadmap reduces Tantacomm's physical footprint and costs while delivering enhanced, industry leading technology.