Drive agent performance, improve customer experience, create effective and efficient workflows.
Use TantaComm's integrated Call and Screen Recording with our Quality Management Solution, or you can use our Quality Management with call recording you already have. TantaComm integrates with any voice platform, stores all your phone conversations and equips your entire enterprise with powerful performance insights. Listen to any call, on any network, from desk or mobile, analyze every conversation for insights that increase sales, loyalty, and compliance. All while sharing the data with your favorite CRM and BI tools.
Our quality management software has a powerful workflow engine that allows you to cue up interactions for your managers to review. Create workflows automatically or manually, based on specific criteria or at random.
Identify the superstars of your organization as well as opportunities for coaching. Our fully customizable reporting engine gives you the opportunity to track performance and conclude actionable results.
Empower your agents by giving them visibility into their performance while receiving feedback in real-time. Get agents involved in the quality conversation with our calibration and arbitration features.