On-Premise has been the preferred delivery model of many BPOs throughout the world. This model requires the client and TantaComm to work closely together for implementation, ongoing support and account management. This collaboration allows the development of a strategic plan to manage the build, implementation, training, and support phases of the process.

This delivery model gives the client complete ownership of the interaction recording hardware and software. It also allows the client to monitor performance and ongoing compatibility with internal platforms and applications while leveraging TantaComm’s Support team as needed.

Key Features:

• The model is built, configured, and installed by trained TantaComm Support staff
• Hardware and software exist onsite at client locations, which allows clients to monitor performance and ongoing compatibility with internal platforms and applications
• Client owns both the hardware and software