Delivery Models


TantaComm works with call centers worldwide to deliver call recording, compliance, and quality management solutions to optimize its clients’ performance. Each of those organizations has unique business environments, operational processes, and technologies, and requires delivery models that are flexible enough to meet those requirements.

To account for all of these variables, TantaComm offers four delivery models that are designed to accommodate its clients’ needs and seamlessly integrate with a variety of business models. These cost-effective solutions reduce investment in products that do not address specific needs, and they deliver value based on a customer’s business objectives. In some instances, the solutions allow clients to focus on their core business and strategy while TantaComm assists in managing the administrative process.

 


TantaComm works with its customers to identify a solution delivery model that works best with the organization’s current IT environment and long-term goals.

TantaComm’s BPO industry leading solutions include:

  • On-Premise – TantaComm builds and installs the hardware within the client location. The client owns both the Hardware and Software.    Learn More…
  • Managed Services – An on-premise solution supplemented with a suite of capabilities which reduces or entirely eliminates our clients’ administrative responsibility. The solution allows our clients to dedicate their IT resources to strategic initiatives rather than to technology administration.    Learn More…
  • SaaS (Software as a Service) – A comparable configuration to the Traditional model, but based on a Software licensing model. It is a scalable cost management solution that allows the client to pay more effectively for the specific services required.    Learn More…
  • Hosted Solutions – A multi-optioned solution designed to partially or fully remove Interaction Recording and Business Application infrastructure from our clients’ premise while also transferring product ownership to TantaComm.    Learn More…