Call Center Software Solutions

TantaComm Systems provides innovative and high performance call center recording, contact center monitoring and call center software for businesses and service agencies who desire and demand reliable and efficient call center solutions for digital voice and screen recording. For over a decade, TantaComm has been quietly and effectively engineering advanced technical solutions to call center management that clearly provide a high return on investment, immediate benefits and product life cycles that remain productive long after other systems are discarded.

TantaComm's first major contact center management product, the Dart 8 system, was released in 1995, and provided service agencies with a mechanism to automate the recording of agent presentations at multiple remote sites and to centrally collect, verify and store these call recordings in a fully digital environment. At the time, this was only economically possible because of the high compression in hardware , 6.3 kilobits per second, afforded by the Dart 8 platform and the low bandwidth of available digital networks. Dart 8 was also the first contact center management system which not only permitted user control of the recording process via the DartServer API, but most importantly, the naming of the voice files with key information elements which can be linked into transaction records of the call. Tens of thousand of Dart 8 system channels are still in production today, providing competitive performance and contact center solutions nearly ten years after installation.

The newest addition to the TantaComm hardware lineup is the Auditor system, which features real time hardware compression at 4.8 kilobits per second and a capacity of 96 channels per PCI card. In addition to its advanced hardware technology for digital voice recording, TantaComm provides a complete suite of call center software services, including contact center solutions, agent screen recording, VoIP recording, and call center monitoring solutions.

In summary, TantaComm call center management software products are distinguished in the market place by the following parameters:

*The highest available compression in real time, in hardware, in the voice recording business, is 4.8 kilobits per second and provides remarkable fidelity. This yields 400 hours per gigabyte of media requirements for storage and archive and greatly minimizes the network footprint for voice recording, particularly when every call must be captured and stored in a central repository.

*The high reliability of TantaComm call center solutions. Most of our core products run under Linux, and as an OEM for its recording hardware and software, TantaComm has total control over the design and engineering of the products and services provided. Many of our customers have stated that the maintenance and service requirements are so low that they "had forgotten the equipment was there" when making changes to other components of the telecom infrastructure.

* The TantaComm API, DartServer, is an open source document available to any user. Implementation and use of DartServer is relatively easy and straightforward, and any resource with a TCP/IP stack can connect and control the entire recording and playback process. DartServer is extremely flexible and provides the user with nearly unlimited options for digital call center recording software.

To learn more about TantaComm Systems and its contact center management solutions, please check our products and services provided. For more information please contact us, or ask for sales at 800-444-8522.