Drive Strategy. Enhance Quality. Ensure Peace of Mind.
A robust Quality Management system, including a workflow engine, integration of your interactions with the evaluations forms to ensure quality control, and a playback wizard for ease of selecting and scoring. Scoring of call, email, text, web chat, and Social Media interactions can be integrated as part of our call and screen recording software or use your call recording solution.
Our secure, scalable, Cloud-based application and real-time system health monitoring supports quality service delivery and compliance goals within your organization. Record what you need, when you need it.